Frequently Asked Question

ABOUT ORDER, PAYMENT, DELIVERY AND SHIPPING

• How do I place an order?

  +

  Choose your preferred items from our Product category and select quantity/design. Click Add to Cart. Proceed to Checkout when you’ve finished adding everything that you want. View the billing and payment details before you confirm and pay. Your order confirmation will be emailed to you.

• I’m interested in purchasing a bulk quantity. How do I go about making my order?

  +

  Kindly contact us at +603 3241 0360 to obtain a quotation.

• How do I cancel or change my order?

  +

  If your order has not been processed, we will make every effort to change or cancel it. However, once processed, the order cannot be changed or cancelled. Please call our Customer Service department at +603 3241 0360 from Monday through Friday 8:30am to 6:00pm.

• What payment methods do you accept?

  +

  We accept payment via bank transfer to our Maybank account.
  Account Name: Suria Press (M) Sdn. Bhd.
  Account Number: 512129614606

• How much do you charge for delivery?

  +

  Delivery charges vary according to quantity and place of delivery. For a list of our shipping option and charges, please click here.

• How long does the order take to ship?

  +

  We deliver via courier service, which will take 3 to 5 working days.

• Where do you ship to?

  +

  We currently ship domestically within Malaysia. For international inquiry, kindly drop us an email at enquiry@tapao4u.com.

• Can I track my order?

  +

  We will email you the tracking number for your order if one is made available.

• What if an item is missing from my order?

  +

  Call our Customer Service for assistance at +603 3241 0360. We are open Monday through Friday from 8:30am to 6:00pm.

• What if I receive a damaged or defective item?

  +

  Call our Customer Service for assistance at +603 3241 0360. We are open Monday through Friday from 8:30am to 6:00pm.

ABOUT CUSTOM ORDER

• Do you take custom printing for boxes?

  +

  Yes we do. Kindly contact us at enquiry@tapao4u.com for further information.

• What is the minimum order quantity for custom made order?

  +

  The minimum order quantity for custom-made orders is 5,000 units.

• What is the production lead time for custom made order?

  +

  Custom made orders may require 3 to 6 working weeks depending on the final product and total order quantity.

GENERAL ENQUIRIES

• Do you have a showroom I can visit or see the actual box before purchase?

  +

  We do not have a retail outlet but we have a sales office. Do call us at 03-3241 0360 for an appointment prior to your arrival.

• What are the materials used in all your packaging?

  +

  All our paper packaging are made from high quality food grade paper, leak-proof, and able to hold food products ranging from 0 to 100° C. The graphics are printed with soy ink.

• I’ve signed up with Tapao4U but unable to login with my password.

  +

  Contact us at enquiry@tapao4u.com or call 03-3241 0360 for technical assistance.

• How to get in touch with Ta Pao?

  +

  You may find us at
  Address: 9B, Solok Seri Sarawak 36, Off Jalan Tun Abdul Razak, Taman Sri Andalas, 41200 Klang, Selangor
  Contact: +603 3241360
  Email: enquiry@tapao4u.com
  Facebook: https://www.facebook.com/tapaobox